Documented Vehicle Condition
We may photograph, record, and document the vehicle before, during, and after service to establish condition, scope, and completed work.
Built Into Qualifying Concours Services
More Than a Service.
More Than a Service.
A Standard We Stand Behind.
The Concours Craftsmanship Promise™ is our public commitment to disciplined workmanship, documented vehicle care, clear communication, and a defined process for addressing verified workmanship concerns.
The Concours Difference
What Qualifying Customers Receive
The Promise is designed to create a higher level of confidence before, during, and after your service, not merely after a concern arises.
Defined Workmanship Standards
Qualifying services are completed according to Concours installation, preparation, finishing, handling, and quality control standards.
Private Customer Records
Customers may receive access to vehicle specific records, service history, coverage details, and future support through a private portal.
A Clear Review Process
Concerns are evaluated through a documented inspection process rather than assumptions, social media arguments, or vague promises.
Corrective Workmanship Support
When a verified concern is caused by our workmanship, Concours may repair, reinstall, reapply, or replace the affected portion.
Ownership Continuity
Eligible coverage may remain with the original owner and may qualify for a one time transfer to the vehicle’s next owner.
Understanding Coverage
What the Promise Is, and What It Is Not
The Concours Craftsmanship Promise™ is a limited workmanship promise. It is not insurance, a maintenance plan, or a guarantee against every form of damage or product failure.
Potentially Covered
- Verified installation defects caused by Concours workmanship
- Verified application defects caused by Concours workmanship
- Qualifying edge, finishing, alignment, or adhesion concerns attributable to our work
- Correction of the affected portion when approved after a Concours inspection
- Repair, reinstallation, reapplication, or replacement performed only by Concours
- The approved corrective work is completed by Concours at no charge to the customer
Not Covered
- Manufacturer product defects or manufacturer warranty decisions
- Accidents, impacts, road debris, vandalism, or misuse
- Environmental, chemical, water-spot, or contamination damage
- Improper washing, maintenance, storage, or aftercare
- Preexisting paint, body, trim, coating, film, or repair conditions
- Any work altered, repaired, removed, or serviced by anyone other than Concours
- Normal wear, aging, deterioration, or damage unrelated to workmanship
How Support Works
A Straightforward Four-Step Process
Submit the Concern
The customer provides the requested vehicle, service, and concern information through the Concours customer process.
Vehicle Inspection
Concours is given a reasonable opportunity to inspect the vehicle and affected work before another provider changes it.
Coverage Review
We compare the concern with service records, vehicle condition, product information, care instructions, and workmanship standards.
Approved Resolution
When coverage is approved, Concours performs the appropriate corrective work on the affected portion and covers the approved cost. No outside provider is authorized to perform warranty work.
A Promise That Respects the Vehicle
Coverage Can Follow Ownership
For the original customer, qualifying coverage lasts for the shorter of the period of continuous ownership or the applicable manufacturer warranty period for the installed or applied product.
A one time transfer may be available to the vehicle’s next owner when the transfer requirements are completed and approved by Concours.
Potential Transfer Requirements
- The vehicle is presented to Concours within 90 calendar days after the documented sale.
- Proof of the sale date and new ownership is provided.
- The qualifying work remains in warrantable condition.
- Concours approves the transfer in writing.
- The transfer does not restart or extend the original coverage period.
Concours Only Warranty Service
Approved Workmanship Corrections Stay With Concours
The Concours Craftsmanship Promise covers only corrective work performed by Concours after the claim has been inspected and approved by Concours.
When a Claim Is Approved
- Concours determines the appropriate corrective remedy.
- Concours performs the corrective work.
- Concours covers the approved cost of that corrective work.
- The customer is not billed for the approved Concours workmanship correction.
Outside Work Is Not Allowed
- No outside shop or installer is authorized to perform warranty work.
- No customer arranged repair is covered.
- No outside invoice is reimbursed.
- Outside alteration, removal, repair, or reinstallation may void eligibility.
Common Questions
Before You Choose Concours
Is the Promise included with every service?
The Promise applies to qualifying services and qualifying workmanship.
Your estimate, invoice, service agreement, customer portal, or written
coverage information will identify the service specific terms that apply.
Does it guarantee that paint protection film will never be damaged?
No. Paint protection film can reduce certain forms of damage, but it
cannot prevent every chip, puncture, scratch, impact, stain, chemical
mark, or paint failure. The Promise addresses verified Concours
workmanship, not every hazard a vehicle may encounter.
Does ceramic coating make my vehicle maintenance free?
No. Ceramic coatings require proper washing and maintenance. They do
not make a vehicle scratch proof, chip proof, water spot proof,
chemical proof, or damage proof.
Can another shop repair the work and send Concours the bill?
No. Outside repair work is not authorized under the Concours
Craftsmanship Promise. Concours must inspect the vehicle first. When a
workmanship claim is approved, Concours performs the corrective work
itself and covers the approved cost. Work performed by another shop,
installer, detailer, dealer, or service provider is not covered or
reimbursed.
Will customers receive private access to their records?
The customer side is designed for private, vehicle specific information,
including coverage, service history, supporting documentation, and
customer support workflows.
Choose the Standard Before the Service
Schedule a Consultation