Privacy Policy

1. Information We Collect

Personal and Contact Information

• First and last name
• Email address
• Telephone or mobile number
• Mailing address
• Billing address
• Preferred communication method

Vehicle and Service Information

• Vehicle year, make, model, color, and condition
• Vehicle identification number
• License-plate information
• Photographs and videos of the vehicle
• Requested services
• Appointment information
• Estimates, invoices, and payment status
• Service and maintenance history
• Warranty information
• Information regarding prior paintwork, repairs, coatings, paint protection film, wraps, or damage

Communications

We may collect information contained in:

• Website-form submissions
• Emails
• Text messages
• Telephone calls
• Voicemails
• Online chats
• Social-media messages
• Customer-support requests

Payment and Transaction Information

When you make a payment, information may be collected and processed by a third-party payment processor.

Concours Studio may receive limited transaction information, including:

• Transaction amount
• Payment status
• Payment date
• Payment-method type
• Billing information
• Invoice or transaction identification number

We do not intentionally store complete credit-card or debit-card numbers. Payment-card information is handled by authorized payment-processing providers.

Website and Device Information

When you use our website, we or our service providers may automatically collect:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Links selected
• Date and time of visits
• Approximate location derived from an IP address
• Cookie identifiers
• Advertising identifiers
• Website activity and analytics information

2. How We Collect Information

We may collect information:

• Directly from you
• Through website forms
• Through appointment and scheduling tools
• Through estimates, invoices, and work authorizations
• Through email, telephone, text message, or online chat
• Through cookies, pixels, analytics tools, and similar technologies
• Through payment processors
• Through customer-relationship-management platforms
• Through social-media and advertising platforms
• From service providers performing services on our behalf

3. How We Use Your Information

We may use your information to:

• Respond to questions and inquiries
• Prepare and provide estimates
• Schedule and manage appointments
• Confirm, modify, or cancel appointments
• Provide paint protection film, ceramic coating, premium detailing, paint correction, and related automotive services
• Communicate regarding the status of an appointment, vehicle, or service
• Request service authorization or additional information
• Notify you when your vehicle is ready for pickup
• Process payments and maintain transaction records
• Administer service records and warranties
• Provide customer support
• Send non-marketing service communications when authorized
• Send marketing and promotional communications when separately authorized
• Improve our website, services, operations, and customer experience
• Measure website and advertising performance
• Maintain security and prevent fraud
• Protect our customers, employees, property, and business
• Comply with legal, regulatory, tax, accounting, and insurance obligations
• Establish, exercise, or defend legal claims

4. SMS and Text-Message Communications

Concours Studio offers separate non-marketing and marketing text-message programs.

Consent for non-marketing messages and consent for marketing messages are collected separately. Checking one consent box does not automatically enroll you in the other messaging program.

Non-Marketing Text Messages

When you provide the applicable consent, Concours Studio may send non-marketing text messages regarding:

• Appointment confirmations
• Appointment reminders
• Scheduling changes
• Estimate or service-related questions
• Vehicle check-in
• Vehicle and service-status updates
• Requests for authorization
• Service completion
• Vehicle pickup
• Payment or invoice matters
• Customer-service communications

Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out.

Marketing and Promotional Text Messages

When you provide separate express consent, Concours Studio may send recurring marketing and promotional text messages regarding:

• Special offers
• Discounts
• Service promotions
• Seasonal vehicle-care information
• New or featured services
• Events
• Concours Studio news and announcements

Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out. Consent to receive marketing text messages is not a condition of purchasing goods or services.

Opting Out

You may opt out of text messages at any time by replying STOP.

After submitting an opt-out request, you may receive one final message confirming that your request has been processed.

You may request assistance by replying HELP or by contacting Concours Studio using the contact information below.

You may also revoke your consent through another reasonable method by contacting us directly.

Opting out of marketing messages does not prevent us from sending service-related communications necessary to manage an existing appointment, transaction, or requested service when otherwise permitted by law.

Telephone-Number Responsibility

By providing consent, you represent that you are the subscriber, account holder, or customary user of the telephone number provided and are authorized to receive messages at that number.

Please notify Concours Studio if your telephone number is transferred, disconnected, reassigned, or no longer used by you.

Message Delivery

Mobile carriers are not liable for delayed or undelivered messages.

Message delivery depends on wireless carriers, networks, devices, messaging providers, and systems outside Concours Studio’s control and is not guaranteed.

5. Mobile Information and SMS Consent

6. How We May Share Other Information

Service Providers

Subject to the mobile-information and SMS-consent restrictions above, we may share information with vendors that perform services on our behalf, including:

• Website hosting
• Appointment scheduling
• Customer-relationship management
• Payment processing
• Email delivery
• Text-message delivery
• Customer support
• Data storage
• Website analytics
• Advertising measurement
• Accounting
• Insurance
• Legal services
• Other business operations

These providers may use information only as necessary to perform services on our behalf or as required by law.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, or lawful government request
• Enforce our agreements and policies
• Detect or prevent fraud or unlawful conduct
• Protect the rights, safety, and property of Concours Studio, our customers, employees, or others
• Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred in connection with a merger, financing, acquisition, restructuring, sale of assets, or similar business transaction.

Any such transfer remains subject to the mobile-information and SMS-consent restrictions contained in this Privacy Policy.

With Your Direction or Consent

We may disclose information when you direct or authorize us to do so.

7. Sale of Personal Information

Concours Studio does not sell or rent personal information.

We do not sell, rent, or transfer mobile telephone numbers, SMS opt-in information, or messaging consent to third parties, affiliates, lead generators, or other businesses for their own marketing or promotional purposes.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, web beacons, analytics tools, advertising technologies, and similar tracking methods.

These technologies may be used to:

• Operate and secure the website
• Remember user preferences
• Understand website traffic
• Determine how visitors use our website
• Measure form submissions and appointment requests
• Evaluate advertising performance
• Detect errors or misuse
• Improve our website and services

Cookies may be placed by Concours Studio or by service providers acting on our behalf.

You may configure your browser to block or delete cookies. Disabling cookies may affect the operation or availability of certain website features.

Third-party analytics or advertising providers may process information under their own privacy policies.

9. Advertising and Analytics

We may use advertising and analytics services to understand how visitors interact with our website and advertisements.

These services may process information such as:

• Device identifiers
• Browser information
• Website interactions
• Referring pages
• Conversion activity
• Approximate location

We do not provide mobile information, text-message opt-in data, or messaging consent to advertising platforms for their own marketing or promotional purposes.

10. Photographs and Videos

We may photograph or record vehicles for:

• Vehicle-condition documentation
• Service records
• Quality control
• Warranty administration
• Customer communication
• Training
• Insurance matters
• Legal matters
• Dispute prevention

Promotional use of vehicle photographs or videos may be governed by our Terms and Conditions, service agreement, or a separate media authorization.

11. Data Security

Concours Studio uses reasonable administrative, technical, and physical safeguards designed to protect the personal information under our control.

These safeguards may include:

• Restricted access to customer information
• Password-protected business systems
• Secure third-party platforms
• Access controls
• Employee and contractor confidentiality requirements
• Data-backup practices
• Reasonable monitoring for unauthorized activity

No website, electronic transmission, text-message system, payment system, or data-storage method can be guaranteed to be completely secure.

You should not send highly sensitive information through unsecured email, text message, or website forms.

12. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services
• Manage appointments
• Maintain estimates, invoices, and service records
• Administer warranties
• Maintain accounting, insurance, and tax records
• Resolve disputes
• Enforce agreements
• Prevent fraud
• Comply with legal or regulatory requirements

Retention periods may vary depending on the type of information, the service provided, and applicable legal obligations.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

13. Your Privacy Rights and Choices

Subject to applicable law and reasonable identity verification, you may contact us to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Update your contact information
• Change your communication preferences
• Withdraw marketing consent
• Unsubscribe from marketing emails
• Opt out of text messages
• Ask questions about our privacy practices

Certain information may be retained when necessary to complete a transaction, administer a warranty, maintain required business records, resolve a dispute, prevent fraud, or comply with law.

Email Unsubscribe

You may unsubscribe from promotional emails by selecting the unsubscribe link contained in the email.

Unsubscribing from promotional emails does not prevent transactional or service-related communications regarding an appointment, estimate, payment, warranty, or requested service.

Text-Message Unsubscribe

Reply STOP to opt out of text messages.

Reply HELP for assistance.

14. Children’s Privacy and Age Requirement

Our website, text-messaging programs, and automotive services are not directed to children under 18.

You must be at least 18 years old to consent to our text-messaging programs, approve automotive services, schedule an appointment, or enter into a transaction with Concours Studio.

We do not knowingly collect personal information directly from children under 13. If we learn that we collected information from a child in a manner not permitted by law, we will take reasonable steps to delete it.

15. Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

Concours Studio does not control and is not responsible for the privacy, security, availability, content, or practices of those third parties.

You should review the applicable third-party privacy policies before providing information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The updated Privacy Policy will be posted on this page with a revised effective date. Changes will apply prospectively unless otherwise required by law.

17. Contact Information