Terms and Conditions

1. Our Services

Concours Studio provides premium automotive appearance, preservation, detailing, and surface-protection services, including:

• Paint protection film
• Ceramic coatings
• Premium automotive detailing
• Paint correction and polishing
• Interior and exterior protection
• Vehicle appearance maintenance
• Film, coating, adhesive, and emblem removal
• Related specialty automotive services

All services are subject to vehicle inspection, availability, product availability, scheduling, pricing, and acceptance by Concours Studio.

We reserve the right to decline or discontinue work that we reasonably determine would be unsafe, inappropriate, impractical, outside our capabilities, or likely to damage the vehicle.

2. Website Use

You may use our website only for lawful purposes.

You may not:

• Submit false, fraudulent, or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s operation or security
• Copy or commercially use our content without permission
• Misrepresent your identity or authority over a vehicle
• Introduce malicious software or harmful materials
• Use the website in violation of applicable law

We may restrict access to the website when we reasonably believe these Terms have been violated.

3. Age Requirement

You must be at least 18 years old to use our text-messaging services, submit an appointment request, approve automotive services, or enter into a transaction with Concours Studio, LLC.

By providing your information, consenting to receive text messages, scheduling an appointment, approving an estimate, or purchasing services, you represent that you are at least 18 years of age and legally authorized to enter into these Terms.

4. Authority to Approve Vehicle Services

By requesting or approving work, you represent that you are:

• The lawful owner of the vehicle
• The authorized lessee or user of the vehicle
• Otherwise authorized by the vehicle owner to approve the requested services

You are responsible for obtaining any required approval from the vehicle owner, lender, lessor, insurer, dealership, fleet operator, or other interested party.

Concours Studio may request reasonable proof of identity, ownership, registration, insurance, or authorization.

5. Estimates and Pricing

Website prices, advertisements, telephone discussions, social-media messages, and preliminary estimates are provided for general informational purposes unless expressly identified as a final written estimate.

Final pricing may depend on:

• Vehicle size, configuration, and condition
• Paint and surface condition
• Prior repairs, repainting, film, wrap, or coating
• Requested product, coverage, finish, and service level
• Required preparation, correction, disassembly, or removal
• Product and material costs
• Labor requirements
• Additional conditions discovered during inspection or service

An estimate prepared from photographs, videos, telephone discussions, or customer descriptions may be revised after an in-person inspection.

Applicable taxes, processing fees, storage fees, specialty-material charges, additional labor, and approved add-on services may be added to the final invoice.

6. Approval of Work

A job may be considered approved when the customer:

• Electronically accepts an estimate
• Signs a work authorization
• Provides written approval by email or text
• Pays the requested deposit
• Delivers the vehicle for the approved services
• Otherwise clearly authorizes the work

Once approved, Concours Studio may reserve labor and order, allocate, customize, measure, cut, or prepare the materials reasonably necessary to complete the job.

Any material change to the approved scope or price will require additional customer authorization.

7. Deposits

Concours Studio may require a deposit to:

• Reserve installation or service time
• Purchase or allocate paint protection film
• Purchase ceramic coatings or specialty products
• Order vehicle-specific or custom materials
• Prepare templates or cut film
• Schedule installers or contractors
• Cover other costs committed to the approved job

Certain products may be specially ordered, vehicle specific, custom selected, nonreturnable, or subject to manufacturer shelf-life and expiration requirements.

8. Cancellations and Rescheduling

Customers who cannot keep an appointment may request to reschedule.

Concours Studio will make reasonable efforts to accommodate a replacement date, subject to availability and the usable life of any purchased or allocated materials.

A deposit may be transferred to a replacement appointment when:

• The vehicle remains the same
• The approved services remain substantially the same
• Reasonable notice is provided
• The materials remain usable and suitable
• The appointment occurs before any disclosed material-use deadline
• The customer pays any additional product, labor, storage, or replacement-material costs

Unless otherwise agreed in writing, a deposit may be transferred to one replacement appointment.

Rescheduling does not convert a nonrefundable deposit into a refundable deposit.

Repeated rescheduling, failure to select a new date, failure to appear, or failure to make the vehicle available may be treated as a cancellation.

9. Product Shelf Life and Expiration

Some coatings, adhesives, chemicals, films, and specialty products may have manufacturer expiration dates, shelf-life limits, or storage requirements.

When reasonably available, Concours Studio may notify the customer in writing of a deadline for completing the service using the allocated product.

If the customer delays the service beyond that deadline and the product expires, deteriorates, becomes contaminated, becomes obsolete, or is no longer suitable:

• The original deposit remains nonrefundable
• Concours Studio will not be required to use the unsuitable product
• The customer will be responsible for replacement materials
• Additional payment or a new deposit may be required

10. Completed Work and Refunds

Payments for completed labor, materials, preparation, installation, application, correction, detailing, removal, disassembly, reassembly, or other work already performed are final and nonrefundable.

Concours Studio does not provide refunds solely because:

• The customer changes their mind
• The customer later prefers a different product, color, finish, package, or coverage level
• The vehicle is sold or transferred
• The vehicle is damaged after delivery
• The customer fails to follow care or maintenance instructions
• A normal product or installation characteristic was previously disclosed
• A concern may be corrected under an applicable workmanship warranty

A correctable workmanship issue does not automatically create a right to a refund.

Nothing in this section limits rights or remedies that cannot legally be waived.

11. Vehicle Condition and Service Risks

Before beginning work, Concours Studio may inspect and document the vehicle using photographs, videos, written notes, diagrams, paint measurements, or condition reports.

Vehicles may contain preexisting or hidden conditions, including:

• Weak, thin, aged, or failing paint
• Repainted or refinished panels
• Prior body repairs
• Chips, scratches, cracks, dents, or corrosion
• Loose trim, emblems, seals, clips, or moldings
• Failing clear coat
• Prior film, wrap, adhesive, wax, sealant, or coating
• Brittle plastic or rubber
• Mechanical, electrical, camera, sensor, or calibration issues

Cleaning, polishing, paint correction, disassembly, film removal, adhesive removal, or other services may reveal preexisting damage or weaknesses.

Additional risks, disclosures, authorizations, and waivers may be included in the applicable estimate or work authorization.

12. Paint Protection Film

Paint protection film is intended to reduce certain types of surface damage but does not make a vehicle damage-proof.

Paint protection film may not prevent every:

• Rock chip
• Scratch
• Puncture
• Impact
• Stain
• Chemical mark
• Environmental defect
• Paint failure

Film installations may contain visible edges, seams, relief cuts, wrapped or unwrapped areas, slight texture, temporary moisture pockets, or minor contamination consistent with the installation process.

Installation over repainted, repaired, failing, or compromised paint may increase the risk of paint lifting during installation or future removal.

13. Ceramic Coatings

Ceramic coatings do not make a vehicle maintenance-free, scratch-proof, chip-proof, water-spot-proof, chemical-proof, or damage-proof.

Coating performance depends on vehicle use, storage, environmental exposure, washing methods, maintenance products, and compliance with care instructions.

Hydrophobic performance may decrease because of contamination and may require professional cleaning, decontamination, inspection, or maintenance services.

Future maintenance services are not included unless specifically identified on the estimate or invoice.

14. Customer Care and Maintenance Responsibilities

The customer must follow all curing, washing, storage, handling, inspection, and maintenance instructions issued by Concours Studio or the applicable manufacturer.

Failure to follow these instructions may affect product performance, appearance, longevity, and warranty eligibility.

Concours Studio is not responsible for damage caused by improper washing, automatic car washes, excessive pressure, harsh chemicals, scraping, polishing, sanding, neglect, misuse, accidents, road debris, weather, environmental exposure, or work performed by another provider.

15. Vehicle Pickup and Storage

The customer must retrieve the vehicle within a reasonable period after being notified that the work is complete.

Concours Studio may charge a reasonable storage fee when a vehicle is not collected within the time stated on the estimate, invoice, work authorization, or completion notice.

All amounts due must be paid before the vehicle is released, unless otherwise agreed in writing.

The customer should inspect the vehicle at pickup and promptly report any concern.

16. The Concours Craftsmanship Promise™

The Concours Craftsmanship Promise™ does not cover:

• Manufacturer product defects
• Normal wear or aging
• Accidents, impact, road debris, or vandalism
• Environmental or chemical damage
• Improper care or maintenance
• Preexisting vehicle conditions
• Damage caused by another provider
• Unauthorized modification, repair, or removal
• Damage unrelated to our workmanship

For the original customer, coverage lasts for the shorter of:

1. The period during which the original customer continuously owns the vehicle
2. The applicable manufacturer warranty period for the installed or applied product

A one-time transfer may be available to the vehicle’s next owner when:

• The vehicle is presented to Concours Studio for inspection within 90 calendar days after the documented sale
• Proof of the sale date and ownership is provided
• The covered work remains in warrantable condition
• Concours Studio approves the transfer in writing

The warranty does not transfer automatically, and an approved transfer does not restart or extend the original warranty period.

All eligibility requirements, exclusions, remedies, inspection procedures, and transfer conditions are governed by the complete Concours Craftsmanship Promise™, available at:

https://concoursdetailing.com/promise

When Concours Studio confirms a covered workmanship defect, the available remedy may include repair, reinstallation, reapplication, or replacement of the affected portion, at our discretion and subject to the complete warranty.

Concours Studio must be given a reasonable opportunity to inspect and correct a claimed workmanship defect before another provider alters or repairs the affected work.

A warranty claim does not automatically entitle the customer to a refund, replacement of unaffected work, reimbursement for unauthorized third-party services, rental-car expenses, transportation expenses, loss-of-use damages, or consequential damages.

17. Manufacturer Warranties

Some products may include a separate manufacturer warranty.

Manufacturer warranties are subject to the manufacturer’s own:

• Registration requirements
• Maintenance requirements
• Coverage periods
• Exclusions
• Claim procedures
• Final approval

Concours Studio does not control manufacturer warranty decisions.

We may reasonably assist with a manufacturer claim, but the customer may remain responsible for labor, removal, preparation, replacement materials, shipping, taxes, or other costs not paid by the manufacturer.

18. Photographs and Videos

Concours Studio may photograph or record vehicles for:

• Vehicle-condition documentation
• Quality control
• Customer communication
• Service and warranty records
• Insurance or legal purposes
• Dispute prevention

Unless the customer objects in writing before service begins, Concours Studio may use non-identifying photographs or videos of the vehicle and completed work for portfolio, educational, website, advertising, and social-media purposes.

We will make reasonable efforts to conceal personal documents, addresses, and other sensitive information when appropriate.

Any separate written media release will control over this section.

19. Payment

Payment is due according to the applicable estimate, invoice, work authorization, or financing agreement.

The customer is responsible for approved:

• Labor and services
• Materials and products
• Taxes
• Processing fees
• Additional authorized work
• Replacement-material costs
• Storage charges
• Transportation expenses
• Other disclosed charges

Full payment may be required before the vehicle is released.

20. Text-Messaging Terms

Concours Studio may offer separate non-marketing and marketing text-messaging programs.

Non-Marketing Messages

With your consent, we may send messages concerning:

• Appointment confirmations and reminders
• Scheduling changes
• Estimate questions
• Vehicle check-in
• Service-status updates
• Requests for authorization
• Completion and pickup notices
• Payment communications
• Customer-service matters

Marketing Messages

When you provide separate express consent, we may send recurring marketing and promotional messages concerning:

• Special offers
• Discounts
• Service promotions
• Seasonal vehicle-care information
• New or featured services
• Events
• Concours Studio announcements

Consent to marketing text messages is not a condition of purchasing goods or services.

Message Frequency and Charges

Message frequency varies.

Message and data rates may apply according to your mobile carrier and service plan.

Opting Out

Reply STOP to opt out of text messages.

You may receive a final confirmation message after opting out.

You may also revoke consent using another reasonable method by contacting Concours Studio.

Assistance

Reply HELP for assistance or contact us using the information below.

Message Delivery

Mobile carriers are not liable for delayed or undelivered messages.

Message delivery depends on wireless carriers, messaging providers, networks, devices, and systems outside Concours Studio’s control and is not guaranteed.

Mobile Privacy

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Text-messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile information may be provided to vendors that assist us with customer communications, text-message delivery, appointment management, customer service, or customer-relationship-management services, but only as necessary to perform services on our behalf.

21. Email Communications

When you provide an email address, Concours Studio may send transactional or service-related messages concerning estimates, appointments, invoices, payments, services, warranties, and customer support.

We may send promotional email where permitted by law.

You may unsubscribe from promotional emails using the unsubscribe option provided in the message.

Unsubscribing from marketing emails does not prevent us from sending communications necessary to administer an existing appointment, transaction, payment, service, or warranty.

22. Privacy Policy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy, available at:

https://concoursdetailing.com/privacy-policy/

The Privacy Policy is incorporated into these Terms by reference.

23. Intellectual Property

The Concours Studio website and its content—including names, logos, trademarks, service names, warranty names, photographs, videos, graphics, designs, written materials, and other content—are owned by or licensed to Concours Studio.

You may not copy, reproduce, distribute, publish, modify, sell, license, or commercially use our content without prior written authorization.

Nothing in these Terms grants permission to use the Concours Studio name, logo, or The Concours Craftsmanship Promise™ branding.

24. Third-Party Services

Our website may use or link to third-party scheduling, payment, financing, mapping, social-media, analytics, customer-management, or messaging platforms.

Concours Studio does not control and is not responsible for the terms, privacy practices, security, availability, or content of third-party services.

Your use of a third-party service may be governed by that provider’s separate terms and policies.

25. Website Disclaimer

We attempt to keep website information accurate and current, but content may contain errors, omissions, or outdated information.

Services, pricing, descriptions, photographs, availability, and website content may be changed without prior notice.

Photographs and videos are illustrative. Actual results may vary based on vehicle condition, materials, maintenance, environment, storage, and use.

To the fullest extent permitted by law, the website is provided on an “as is” and “as available” basis.

This website disclaimer does not eliminate any express written service warranty provided by Concours Studio.

26. Limitation of Liability

To the fullest extent permitted by law, Concours Studio will not be liable for indirect, special, incidental, punitive, exemplary, or consequential damages arising solely from the use of or inability to use our website.

Liability concerning a specific vehicle or service will be governed by the applicable estimate, work authorization, waiver, service agreement, invoice, and warranty.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

27. Governing Law and Venue

These Terms are governed by the laws of the State of Florida.

Unless applicable law requires otherwise, legal proceedings concerning these website Terms must be brought in a court of competent jurisdiction located in Palm Beach County, Florida.

Any dispute-resolution provision contained in a signed service-specific agreement will control regarding that agreement.

28. Changes to These Terms

Concours Studio may update these Terms periodically.

Updated Terms will be posted on this page with a revised effective date.

Changes will apply prospectively unless otherwise required by law.

The Terms in effect when a customer approves a specific job will ordinarily govern that job, together with any applicable estimate, invoice, work authorization, waiver, or warranty.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

30. No Waiver

A failure by Concours Studio to enforce a provision of these Terms does not waive our right to enforce that provision later.

31. Electronic Acceptance

Electronic approval, checkbox acceptance, online booking, digital signature, electronic payment, or another clear electronic confirmation may constitute acceptance of these Terms where permitted by law.

32. Contact Information